Returns and Refund Policy

Free returns within 30 days

You have 30 days after receiving your item to request a return. We cover return shipping, including when you change your mind about a purchase.

Eligible items

Items must be unopened, unused and in their original packaging, with any original seals intact and tags attached where applicable. Please provide your order number or proof of purchase.

This policy includes fragrance, skincare, makeup, personal care products and discounted items. A discount does not make an otherwise eligible item non-returnable.

Opened or used items are not eligible for change-of-mind returns. If your item arrives damaged, defective or incorrect, please contact us as described below.

How to request a return

1. Email info@alvemira.com with your order number and the item you wish to return.
2. Wait for approval. We will provide a prepaid return shipping label and instructions, including the correct return address.
3. Pack the item securely and follow the provided shipping instructions. For fragrances or other products requiring special handling, use the shipping method and instructions we provide.

Please do not send items back before your return is approved. Approved returns using our prepaid label are free of charge, with no restocking fee.

Damaged, defective or incorrect items

Please inspect your order when it arrives and contact us as soon as possible, preferably within 3 business days if an item is damaged, defective or incorrect. Include your order number and photos of the item and packaging so we can assess the issue and help. The unopened-item requirement for change-of-mind returns does not prevent you from reporting these problems. We cover return shipping when a return is needed.

Refunds

Once we receive and inspect your return, we will email you to confirm whether your refund is approved. Approved refunds are processed to the original payment method within 5 to 7 business days. Your bank or card provider may need additional time to post the refund.

Exchanges

To exchange an item, request a return and place a new order for the item you want once your return is approved.

For any return or refund questions, email info@alvemira.com.

Contact and return address

ALVEMIRA is operated by SP Market Connection LLC. Email: info@alvemira.com. Phone: +1 727 677 9152.

Registered business address: 2380 Drew Street STE 1, Clearwater, FL 33765, United States. Please do not send returns to this address without our instructions. We will provide the correct return address with your prepaid return label.